ISO/IEC 20071-31:2026 addresses the accessibility of kiosks, a class of self-service terminals found in public and semi-public settings. Published as an international standard for information technology, it sets out requirements and recommendations for the parties who create, deploy and procure these devices. The pages below present the standard's recorded details and an interpretive overview for testing engineers, procurement specialists and quality managers.
Standard Information
Kiosk accessibility concerns the ability of a diverse population to perceive information, operate controls and complete transactions at unattended terminals. ISO/IEC 20071-31:2026 gathers requirements and guidance on this subject for manufacturers, service providers and purchasers. It treats the kiosk as a combined hardware, software, content and installation-environment question rather than a device-only matter. - Designation: ISO/IEC 20071-31:2026
- Full title: Information technology - User interface component accessibility - Part 31: Accessibility of kiosks
- Status: Current
- Publication date: 2026-08-18
- ICS classification: 35, 35.240, 35.240.20
- Technical committee: ISO/IEC JTC 1/SC 35
Scope and Application
The document gives requirements and guidance for kiosk manufacturers, service providers and purchasers so that kiosks can be used by a diverse range of users. It therefore speaks to three audiences at once: those who build the terminals, those who operate them as part of a service, and those who specify and buy them. Its technical content covers requirements and recommendations for designing, manufacturing, installing and operating kiosks. Accessibility is addressed across diverse users and varying physical and environmental conditions, which places the standard's scope beyond the device itself and into the conditions surrounding its use. The requirements and recommendations concern the presentation of information and the operation and interaction with users on kiosks. They apply to the hardware, the software and the content of the kiosks, as well as to their installation environment. A deployment that satisfies device-level criteria but sits in an inaccessible location would fall outside the intent of the document.
Products and Materials Covered
The product family in scope is the kiosk: an interactive, typically unattended terminal through which users obtain information or complete transactions. Under the ICS classifications 35, 35.240 and 35.240.20, the standard sits within information technology applications, which is consistent with its treatment of kiosks as IT products. Coverage extends across the full composition of such a terminal. Hardware elements, the software that drives the user session, and the content presented to users all fall within the document's requirements. The installation environment — the physical setting in which the kiosk is placed and used — is likewise included, so the scope spans the complete delivery chain from component to deployed service point.
Testing and Compliance Considerations
For a requirements standard of this kind, laboratories and quality teams generally work by mapping each clause of the document to verifiable evidence. Type testing typically examines a representative kiosk configuration against the stated requirements for information presentation and user interaction, recording observations for hardware, software and content separately. Acceptance verification at installation usually complements laboratory work, because the standard also addresses the installation environment. Verification may combine inspection of the deployed location with functional checks of the operating kiosk, supported by documentation from the manufacturer and the service provider. Documentation practice matters throughout: test plans, clause-by-clause conformity records and installation reports form the usual audit trail. Retest triggers include design changes to hardware or software, content modifications that alter information presentation, and relocation of the kiosk to a materially different environment. No pass or fail values appear in this overview; such judgements rest on the standard's own text.
Related Standards and Series Context
The designation itself carries structural information. ISO/IEC indicates a standard developed jointly by ISO and IEC through their joint technical committee system; the record attributes this document to ISO/IEC JTC 1/SC 35. The number 20071-31 identifies a multi-part series in which this is Part 31, and the trailing year 2026 marks the edition year of publication. The series title, "User interface component accessibility," positions kiosk accessibility as one part of a broader family addressing user-interface accessibility topics. Readers comparing editions or seeking sibling parts should consult the official ISO and IEC catalogues, since this page offers an interpretive overview only and does not supply the document itself.
Frequently Asked Questions
What
criteria does ISO/IEC 20071-31:2026 – Information technology use as its judgment basis, and are limit references specified?
The standard's evaluation is based on its defined technical requirements and testing considerations rather than fixed numeric limits. Judgment references come from the standard's own scope, its testing and compliance provisions, and related standards within the series that supply supporting context for conformity decisions.
Which
products and materials fall within the scope of ISO/IEC 20071-31:2026 – Information technology?
Applicability follows the standard's stated scope and application provisions. It covers the information technology products and materials explicitly identified under its products-and-materials provisions, and users should consult the scope section to confirm whether a specific product category is included befOre testing.
What
does a compliance report for ISO/IEC 20071-31:2026 – Information technology typically contain, and how is it used?
Reports generally summarize the applicable scope, the products or materials evaluated, and the testing and compliance considerations applied, referencing related standards in the series where relevant. Such documentation supports supplier declarations, buyer verification, and internal conformity assessment within information technology contexts.